ReturnEasy.com © provides an easy method to help businesses control
their online product returns. ReturnEasy is a Virtual Returns Desk which
allows any online merchant on the Internet to simplify their returns and
increase their customerís satisfaction which results in more positive
feedbacks and higher sales. The software is easily incorporated into an
e-commerce storefront so online customers have a fast and convenient way
to return products, abolishing one of the most common complaints about
online shopping. By registering on ReturnEasy sellers can customize the
setting of the software according to their policy and needs.
ReturnEasy will provide you with a 30 day trial, so you can learn
about our website and its process. Once the free trial expires, you can
purchase a membership or pay based on your usage.
How it works Video
How do I use the website?
1. First you register your companyís
2. Once you have completed the registration
form, you will receive an email with the link and a password for to
activate your account, at this point you can log into your account and
upload your store logo, return policy, and customize the return form.
3. ReturnEasy.com provides you
a link to put on your website pages When you have customers
who want to return the purchase for any reason (replacement, exchange,
return for refund, etc.) they easily have
access to click on the link then they can fill out the online automated form,
and return the item.
4. Once the customer fills out the form
they will receive an email with the Return Merchandise Authorization (RMA)
5. You as a seller have the option to deny
their return request or accept it. If you accept the return, the
customers get an email notifying them about the
shipping return address label so the customer knows where and how
to send the item back.
6. This system is all automated and can be
customized based on your needs.
7. Your customers will be able to
their return at any time and they will be updated with emails sent to
them by the automated system.
8. You also have access to all customersí
information and archive
The way ReturnEasy.com was designed makes everything simple and easy for
the sellers and customers to use. In one easy step the customer can
provide all the necessary information and get the RMA number and the
shipping label, all in one easy step.
Flowchart Displaying The Return Process:
There are 5 statuses for submitted Return forms:
Waiting for Approval: Buyer fills out a Return form and now
he/she waits for sellerís approval. (If seller has checked No for auto
approval in their setting)
Pending: Seller has approved the return
form and is waiting for buyer to mail back the item.
Processing: seller has received your item and processing your return
Waiting: To complete RMA process
seller needs Buyer Respond, Buyer has to contact seller at his/her
Ready to ship: The RMA process has been completed and item is ready to be shipped
Archive: Returning process has been
completed and sent to archive.
Expired: Seller doesnít receive the
item in however long they have set in the setting.
ReturnEasy.com has the ability to be customized by the seller and
provide a professional RMA system to sellers and customers. You can use
your companyís logo and other customization to make the service an
1. You can use your logo and banner.
2. Customize your return policy and
3. Customize your emails to which the
4. The returns are traceable from the
ReturnEasy.com has a powerful and exclusive admin for each
seller, so you can save all your customers information where you are
able to view the status of every single filled out RMA form in the
Archiveís Active, Processing and Pending sections. This system gives you
the ability to search for customers based on Customerís Name, Date of
the RMA request, Name of Product and RMA number, also sorting them based
on Date, Customer Name or Name of the Product.
Once the RMA is approved for return the customer will receive an address
label which has the RMA number and senders return shipping address. This
label can be printed and located on the return box.
ReturnEasy.com will let the customers talk to the seller about the
problems that they encountered as well as a faster and timely matter.
Research has shown the powerful return management system has the most
effect on customer satisfaction and increases the sales dramatically.
The return forms can be customized by the seller based on your needs and
Over time the old forms will be saved in the archive and you can easily
access them if necessary. Also after every step of the process the
customers will receive an updated email regarding their order to keep
The customers have to agree to your policy and agreement in order
to be able to receive and RMA number.
ReturnEasy.com gives you more power for managing your after sale
ReturnEasy.com will improve and guarantee satisfaction
ReturnEasy.com will increase your sales dramatically
tired of your customers calling all the time, ReturnEasy.com ©can
and will help you!!!